Testimonials
What they are saying about us
Mathew talked me though a factory reset over the phone with clear, simple instructions and even asked for me to let him know after a period of time that it was still working so that he knew he had resolved the issue. I'd happily call Pure Electric with any future electrical issues based on this experience. Thank you Mathew for our hot water!
Paul was extremely helpful and thorough in discussing our needs and slightly tricky installation requirements and the plumbing installer was excellent - quick, helpful, thorough and even cleaned up after his work!!! And all with a commitment to trying to do our bit to save this planet for which we are mutually responsible.
It was great dealing with pure electric. Their process was very streamlined and transparent.After accepting the quote and paying the deposit, the install date came soon after.The trades chosen to complete the install were both extremely professional, neat and friendly. The install went very well. So far the Sanden has been exceptional.
A quality install with sound advice on going full electric! They can even project manage a complete transition of your house from gas to electric.
Professional end to end service. Excellent product and workmanship. will definitely use again.
I have a 12 year old PV system and I have been thinking about buying a battery for nearly a decade. I have always considered the usual cost / benefit analysis was flawed because it was only depreciating the value of the products - PV, battery, grid electricity and all that. For me, real analysis looks at the global benefit of PV and asks me what can I do. House prices go up and sometimes down. Cars and white goods are depreciated over a few years, but who says owning a refrigerator is a waste, or who claims not to use a washing machine and yet they wear out and (money is wasted on them?). Time for action! So I looked at Pure-Electric. I was most happy with their advice. I felt confident that I was making the right decision and noted that their price was more that competitive. The installation was a breeze having been convinced that I did not need to have the Tesla Battery installed in the garage. Again, I was helped through the "rules" for installing a battery. Easy! Now I am monitoring my Tesla performance. I am sure that I will be seeking more advice on how to make best use of my whole PV system, and I am confident that Pure-Electric will be my first port for advice.
Mathew and the whole team at pure electric were super professional, timely responses, the plumbers and sparkies were absolutely fabulous, no more kettle and bucket for us! five stars!
I am really impressed with the customer service provided by Pure Electric. I received very prompt and helpful information from Matt when I sent a request for several quotes. He is clearly an expert, and passionate about helping people with sustainable energy solutions. We will definitely engage Pure Energy once we decide to proceed.
Pure Electric help me to determine my Sanden hot pump water system fault and guild me to get hot water system reset and resolve filters issue, the hot water system is back online now. Wow thank you Pure Electric, 5 stars service.
Matthew was incredibly helpful in talking me through the whole process. Great support and incredibly swift organisation of everything.
Easy installation, communication was great the whole way. Looks good and is running great. Pure Electric are fantastic to deal with.
Early days yet, but the installation was a breeze. Communication was excellent, and Ben (plumber) was terrific. System is running beautifully. Thanks guys.
This is a honest review of pure electric it has good speed, good brakes and wheels but the battery life is terrible as it only lasts like 2 miles and the battery is gone you need to fix this as this isnt 18km range!!
Efficient process, great price, experts in their field. Very polite, great installation experience. Couldn't be happier with the result.
