Testimonials

FantasticPaul was fantastic. Unlike another plumber who wiped his hands of us, Paul was courteous and patient and was able to guide me through getting our hot water service up and running. He also took the time to explain some ongoing maintenance tips. Very impressed

Paul was fantastic. Unlike another plumber who wiped his hands of us, Paul was courteous and patient and was able to guide me through getting our hot water service up and running. He also took the time to explain some ongoing maintenance tips. Very impressed

Highly recommendWe have an unusual water system which leaves most plumbers baffled but the guys at Pure Electric were able to get it sorted with no problems at all. Efficient, knowledgeable and great customer service. Highly recommend

Great service from a great companyI ordered a Sanden Heat Pump install from Pure Electric after researching that it is a very stable, efficient and quality heat pump. Pure Electric is one of the few companies that supply and install them and they are experts as well. Matthew was very patient with my questions and the installation went smoothly with a very friendly plumber and electrician who teed up nicely to finish the job on the same day.

Excellent Customer Service Communication And Quality InstallMatthew from Pure Electric provided all the answers to my many detailed questions relating to the installation, dimensions, moving the electrical connect from off peak to day tariffs, thermal lagging and the types of UV resistant material used etc etc. His usual response time was minutes so I couldn't have asked for better customer service. When it came time for installation, the great communication continued and I knew exactly what to expect.

Could not have been more helpfulMost helpful and stress free help, over the phone, after hours. Pure Electric could not have been more helpful. Highly recommended.

Highly recommended.Most helpful and stress free help, over the phone, after hours. Pure Electric could not have been more helpful. Highly recommended.

Pure Electric was easy to deal with from quotation to installationVery happy with my newly installed Sanden Heat Pump. It's so quiet and energy efficient. I had it programmed to run during the day to utilise my solar panels. My energy usage has reduced by at least 60% without hurting my solar export much at all. Pure Electric was easy to deal with from quotation to installation. Thanks guys.

Would highly recommend!Solar PV system We installed a solar PV system through Pure Electric and have been really happy with the whole process. Paul is really knowledgeable and responsive with any questions, the installer and his team were excellent and we are now generating more electricity than we use on most days. With our savings we are looking at replacing our gas booster hot water with a heat pump to minimise our energy usage overall and do our bit for the environment. Would highly recommend!

Thanks for your helpful guidancePure electric provided us with the guidance we needed to get our sanden heat pump reset post power outage. In just a few simple steps our Sanden heat pump was reset. My family and I went from being without hot water to enjoying hot showers within fifteen minutes of resetting our heat pump. Being able to access the customer support Pure electric provided us with today (Melbourne cup day) saved us a hefty plummer/electrician call out fee. My family and I have enjoyed our Sanden heat pump for five years.

Pure Electric a great company to deal with!!I just recently had Solar panels fitted and now I have a premium hot water service being fed power from the Sun!!!Wow!!

I’m one very happy clientIn 2018 Pure Electric installed a Sanden heat pump and followed up to check everything was running well. When the system install was checked, the inspector said it was one of the best and neatest installs he’d seen in a while. When I had a trouble trying to change the timer, Matthew came over promptly to assist. He also arranged for the installation of my solar and I’m one very happy client for both. Thank you Pure Electric for your great customer support.

Very satisfied with resultsI purchased a Sanden GAUS-300FQS/GAU-A45HPC hot water heat pump system in September 2021 from Pure Electric. I liaised with Paul Szuster at Pure Electric who was very knowledgeable about the features and operation of this system. After comparing the Sanden unit with competing products I decided that it was the best choice for my needs and the Canberra environment. The unit was installed in early October and the plumber and electrician did a neat job with the installation.

Dealing with Pure Electric was super easy.Dealing with pure electric was super easy. From first inquiry to installation was a week. Efficient communication and an excellent installation.

Wonderful hot waterI am delighted with my new heat pump. The hot water comes on immediately at the tap, it also was installed in such a way that it looks very neat etc. I am most happy about the prospect of reducing my greenhouse gas emissions. Thank you.