Quote was given within minutes of our first contact with Mathew and installation of our Daikin US7 was completed in a timely manner. The contractor used was excellent in his installation and cleanliness of the site. Our certificate of electrical safety was emailed within 48 hours. We highly recommend Mathew and the pure-electric team.

Quick response, competitive price, installed hot water service immediately, all happened same day. Plumber forgot to turn water to tank back on, but someone came and fixed it within a couple of hours. Great service!

Paul helped me fix an issue on my hot water system over the phone. No plumber needed. No cost to me. I couldn't be happier. I went from being a grumpy customer with cold water to happy as can be.

Had a new heat pump installed had no problems what so ever. Mathew at pure electric was so helpful and had the time to explain things very clearly and easy to understand!!

Paul at Pure electric was an exceptional, professional communicator. He knows solar inside out and explains it in an easily digestible way. Highly recommend his services for solar and hot water heat pumps amongst their other services.

"The people I dealt with were knowledgeable and took my circumstances into consideration, providing me with a range of \noptions."

This is our second purchase and will not be the last one as we are planning to build a new home next year, we have a granddaughter living with us and our water bills been just crazy.
In 2019 we've got the first one and through away the one we had from Bunnings 9Litres per minute (maybe 10-12 per minutes in reality) and the experience was just beautiful even with our poor water pressure.
I just don't understand why there ain't any more available on the market, thanks God we came across Pure Electric in our search and now we have our on suite covered too. Highly recommended

Purchased a Sanden and US7. Was great to speak with people who listened to what I was needing, allowed me to ask questions and then fit in perfectly with my timeline with quick responses to emails. Thanks so much for a great experience!

The whole team at Pure did a terrific job. Their processes are prompt, efficient and everyone is very responsive and knowledgeable. The sub-contractors were very professional and all work was preformed neatly, cleanly and efficiently. The Sanden Heat Pump is working as discussed and explained. I highly recommend Pure to plan and deliver an energy efficient system.

"The whole team at Pure did a terrific job. Their processes are prompt, efficient and everyone is very responsive and knowledgeable. The sub-contractors were very professional and all work was preformed neatly, cleanly and efficiently. The Sanden Heat Pump is working as discussed and explained. I highly recommend Pure to plan and deliver an energy efficient system."

I had a Sanden system installed by pure electric to replace an old hot water service. I primarily dealt with Matthew and his level of communication was exceptional. I was able to reach out with questions throughout the entire process and he was always responsive. I always approach new companies with caution but it didn't take long to realise these guys know there stuff and their products well. Top communication, installed on the day and time stated, great workmanship on the install, dealt with minor issues promptly and followed up outstanding requests post purchase. What more could you ask for.

The whole process, from quotation, installation and dealing with solarvictoria (not the easiest organisation in view of its long list of demands, but complying to get the subsidy cut the price significantly) was done seamlessly, efficiently, and responsively. Simply one of the three very best domestic equipment installations we have ever had. Highly commendable

"I Highly recommend Pure Electric, Matthew was very attentive to our requirements and answered all of our questions while helping us refine the final solution. Very happy with the level of expertise and service. Overall very happy with the entire process."

Prompt response to my queries, high quality product, competitive price and professional service. Heat pump HW system was installed efficiently five working days after its purchase. A good company to work with.

The knowledge, communication, and careful and responsive customer care, pre, during, and after installation has been exceptional. From my experience I would commend anyone exploring sustainability investments in household equipment to give them a ring at an early stage in your research. We purchased a Sanden 300l heat pump hot water system and it was installed correctly to work with our existing PV and battery system quickly and seamlessly. All post installation queries were handled really well. Perhaps it is worth mentioning that the extremely exacting and detailed requirements for solarVic subsidy, and the heavy and repeated detailed demands for this were also handled really well although solArVic required several cycles of revisions to do so