I've just had a Sanden heat pump hot water system installed by pure electric. The whole experience has been very good from initial quote right through to the installation. It's my second Sanden (had one installed at previous house). I used a different installer for the first one. This experience was miles better!
I was given heaps of info about the product (which for me I didn't need, but would be great for those unfamiliar with the Sanden) before and after I accepted the quote. On the day, the plumber was spot on time, polite, neat and did a very good job with good attention to detail, which is vital for a high precision system like Sanden.
There was one extra on top of the original quoted price, but this was a necessary extra electical circuit that needed to be run and this was also flagged as a possible extra cost in the original quote. The plumber checked with me and got my go ahead before doing this small bit of necessary extra work.
Very very happy and highly recommend this company!!

We were experiencing issues with our Sanden heat pump. Called Pure Electric, expecting to book someone to investigate and repair the issue. Instead I had a informative chat with friendly staff who offered some free tips and advice I could do myself which resolved my issue.

Thanks again Pure Electric.

The unit has been excellent saving a lot of money over the past 6 years. It's running on off peak overnight as we have a premium Feed in Tariff. The big problem though was we got an E124 error. However it was easily dealt with. Pure Electric gave us the option of paying $550 for a changeover motherboard but also gave us information on what needs to be fixed which is a capacitor ZIG, T1522, PET, 105 degC, 35v, 470uF Low ESR. We were able to get a new one soldered in at our local mobile phone repair shop so it only cost us $100 (I believe the capacitor is worth around $10). Thanks for Pure Electric for sorting this out. I read a lot of comments in these review sites and forums that it is unfixable but Pure Electric has helped fix a lot of them by simply getting the capacitors swapped. Explanation they gave is that Australian grid voltages are too high especially in areas with a lot of solar and the same capacitors are dying because of it. Same thing is happening to many high end german induction cooktops and ovens.

Just installed Sanden Heat Pump Hot Water Service.
Excellent, efficient and well organised company . Research on line and conversations firmed my opinion that their product was the best on the market. Congratulations Paul and Matthew. From my experience Pure Energy is an excellent company providing a quality product at a fair price.

"Our Sanden Heat Pump had started to rattle. Paul talked me through various tests (and also how to reset the clock and block out timer) and the rattle has gone- hopefully for ever. He was very helpful."

Excellent service and advice! We had an issue with our existing Sanden heat pump system that had been supplied by another company that are no longer in business. Matthew was very helpful and was able to help us identify the problem and deal with it without needing to replace the unit. Definitely recommending pure-electric to anyone I can. Keep up the great work!

Bought a Sanden Water pump from Pure Electric in mid 2020. Incredibly happy with both the product and service provided by Matt! Also the price was the best I could find after contacting a few suppliers. These guys are definitely the way to go! The hot water heat pump has saved by hundreds off my electricity bill each month!

I bought a Sanden heat pump from them last year and got great help and advice from Matthew and Paul before purchase and after.

We did some research on what would be the be the best type of HWS for our household. The Sanden heat pump runs very economically and always delivers hot water. It is a big improvement on the instantaneous gas system we used in our previous house.

We had a 250l Sanden heat pump HWS installed because the pump controller on our 11 year old gas boosted solar system failed. Since it was installed we have had solar PV installed, the opportunity was taken to get off the gas. Although expensive compared to conventional alternatives for domestic hot water systems, the Sanden system offers a very economical long term solution. The installation was arranged by Pure Electric from their office (in Melbourne) using local tradies - plumber and electrician. Both were very competent, courteous and coordinated, with the job being supervised remotely at every step. So far so good - it is working as advertised.

Purchased a Sanden hot water system from Pure Electric, delivery and installation completed with out a hitch. I'm extremely happy with this system, its very efficient and we never run out of hot water. Our power bill has been reduced by half by programming the system to operate from our solar during the day. Paul from Pure Electric was very helpful and offered sound advice on our purchase.
I have no hesitation in recommending this company and their products.

We were in a bind after an electrical storm hit requiring phone assistance. The technician I spoke with was courteous, quick to the punch and he knew his equipment like the back of his hand. The experience was an absolute pleasure.

I had this heat pump installed by Pure Electric after our old electric system broke down. They arranged for a seamless installation two days later. The heat pump has reduced our energy bill by more than half and is now powered by our solar panels during the day costing next to nothing when the sun is out. Great investment. Very quiet operation too.

We chose Pure Electric, after considering a number of companies, to supply a Solar PV system, split systems and a Sanden hot water system. We originally considered Pure Electric based on articles and advertisements in Sanctuary Magazine.

We worked with Pure Electric over a number of months while the construction of our house was completed. In the end, Pure Electric supplied the Solar PV system (Fronius Symo inverter with Sunpower panels) and a Sanden 315L hot water system. Pure Electric's customer service was great - they were very responsive, easy to contact and very accommodating in dealing with the vagaries of our builder's construction schedule. Once hand over of the house had completed, they quickly arranged and carried out installation and commissioning of the systems including the interactions required with our electricity wholesaler and retailer.

Great service, competitive pricing and we would be happy to use them again.

Fantastic end to end experience with Paul, Matt and Vu from Pure Electric. I had a US7 installed and I’m really happy with the result. If you are interested in a Daikin US7 or other home efficiency related products, I can highly recommend this team.