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If you are experiencing a leak from your hot water system, you should get that actioned as soon as possible. Even a small dripping leak could result in an unwanted gushing event! The best replacement for an old hot water system is a new super efficient and super quiet Sanden Eco Heat Pump hot water system. Save on your bills and emissions.
While waiting for your Sanden Eco Heat Pump installation…
As the saying goes, "if you can't stand the heat get out of the kitchen". A slight modification to that saying is relevant to cooking in summer, "if you can't stand the heat in the kitchen, get the kitchen out of the house".
The Achilles heel of an air sealed efficient home is that you still have to eat in summer, and that often means cooking up your summer meals inside. A reasonable cook…
This question is a little bit like 'how long is a piece of string'; however it is useful to know something about the expected service life of a heat pump and what affects it. Note this is not a guarantee of how long your heat pump WILL last it is an examination of the available information on how long heat pumps tend to last as a group.
Some typical heat pump appliances and how long they last…
A backyard pool is a major drawcard in summer, your house will certainly be popular amongst your friends and neighbours as things heat up, but what will probably not be popular with you is paying for pool operation and maintenance costs, especially energy costs. In this article we are going to break down just how much energy a pool can use and how to have a pool and not feel like you are…
Due to the horrendous bushfires still burning in Australia at the moment you might notice a drop in your solar production on the order of 20-30%, this is due to the bushfire smoke in the air but it also might be due to the ash being deposited on your panels. The way to tell if you have significant ash on your panels is to check your production on a relatively clear day, if production is still…
About us
We're in the business of reducing your grid energy consumption to zero and below. That means helping you with a serious energy efficiency upgrade combined with solar. Our target is to turn households around to export more energy than they import each year. An important part of this is getting off gas. We supply the best heatpumps, best solar and best know how and we're ready to work with you now to achieve pure electric energy freedom.
Our expert team is lead by veteran renewable energy engineers who will expertly size your hot water, cooling, heating, solar generation, battery storage and/or off grid requirements. We're ready to guide you on your way to no energy bills and pure electric freedom.
Resources
Daikin US7 Heating and Cooling
Sanden Eco Hot Water Heat Pump
Methven Kiri Satinjet Low Flow Showerhead
Rooftop Solar PV
Off Grid Energy
Daikin Nexura
Battery Storage
LifeV
I bought a Sanden heat pump from them last year and got great help and advice from Matthew and Paul before purchase and after.
Russell
We did some research on what would be the be the best type of HWS for our household. The Sanden heat pump runs very economically and always delivers hot water. It is a big improvement on the instantaneous gas system we used in our previous house.
petery
We had a 250l Sanden heat pump HWS installed because the pump controller on our 11 year old gas boosted solar system failed. Since it was installed we have had solar PV installed, the opportunity was taken to get off the gas. Although expensive compared to conventional alternatives for domestic hot water systems, the Sanden system offers a very economical long term solution. The installation was arranged by Pure Electric from their office (in Melbourne) using local tradies - plumber and electrician. Both were very competent, courteous and coordinated, with the job being supervised remotely at every step. So far so good - it is working as advertised.
Lynn Brown
Installation team were brilliant, on time, efficient, friendly. Needed more information (and would have preferred a hard copy posted to me about the system) instead an attachment to an email. Too much “jargon talk”for me, a first time solar user. Follow up queries seemed to be delayed and a quick phone call, would have been better. But overall a very good company with the interest of the environment at heart.
Viresh Ratnayeke
"Paul gave quick, useful and knowledgable advice."
Claretnose
My home runs on bore water and pure Electric helped me navigate the Sanden criteria (water tests) to confirm the product was suitable for my application. Thankfully my water is good so I booked my install and they were punctual, consultative and very tidy. Very impressed with the total service. The unit cannot be heard from inside at all and looks quite good. 315 litre Ceramic tank provides plenty of hot water and we've never had a better shower. Installation was all done in a day despite a stormy day and power outage for many hours to our area. Well done guys and Thankyou.
Mark Williams
"Clear advice and great service. Cheers"
Michael
The Sanden heat pump system is an excellent product that lives up to all of its market leading claims. Energy efficiency, sound levels and tank recharge rate all meet or exceed expectations. Importantly the after sales support provided by Pure Electric is also first class! Regional support in south-west WA, however, needs greater coverage from Sanden.
Valerie
"Paul will always pick your call up. This says a lot about his commitment, also the time and effort he put in making sure that each client received the best possible assistance. \n\nI have just installed Sanden heat pump and the service and professionalism from Pure Electric has been well beyond my expectation. They have extensive knowledge of the product would not hestitate to give a detailed explanation for your query."
Helen Matthies
"Fantastic service!"
Peter C.
Love my Sanden 315L Tall tank Heat Pump System. Pure Electric provided and arranged my install (in regional SW Coast VIC 3231) smoothly. My install is a little tricky with tank inside and heat pump unit a couple of metres away outside. They assisted me to setup my wifi timer circuit to get flexible scheduling with instant on if I want and direct energy monitoring. Insanely quiet, low power consumption (avg 3.1kwH/day now from my Solar, timed during the day for 3 adults) and totally reliable. Long life Stainless Steel tank, and CO2 refrigerant so the lowest possible GWP at the products end of life, unlike many HFC based refrigerants.
Malcolm Edgar
"I had Sanden Heat Pump HWS installed this week. Pure Electric were a great team to work with, I can only recommend them very highly. \n\nThe Sanden system works great, our existing solar gas boosted system had effectively become a instantiations gas system after 10 years. We all need to get off gas, so our kids have a future. This product is super efficient and we are running it off our existing solar panels during the day light hours (free hot water).\n\nI would like to make a shout out to John Hooper, who works with Pure Electric, incredibly knowledgeable person who goes above and beyond to make you have a great experience."
Edward - South Yarra
"Very Happy with my solar and Sanden Heat pump installation, which is saving me significantly each month. Price was fantastic and service extremely efficient. Thank you to the team."
Nick
Easy single-day installation of Sanden Heat Pump hot water system supplied at a competitive price. Programming query promptly answered. Good communication for install and billing. The unit is super-quiet. Ultra low flow shower head thrown-in and providing divine showing experience. Highly recommended!
Pete
"SANDEN 300L Heat pump hot water system.\n\nThe process of getting a quote for the installation of the SANDEN system was seamless. No questions where too hard and were answered promptly. The SANDEN system works superbly, if it was any more efficient it would put power back into the grid. Would highly recommend Pure Electric for the install, they are a really great company to deal with."
Ed
"It was good to have someone to design the system that listened when I said I wanted a large system. The other quotes I had seemed to all be pushing a standard 6.6kw system that didn't suit my goal of moving to all-electric and making good use of my roof. A bigger system seems to require more time and knowledge from the designer (which is what I got with Pure Electric).\nI'm very happy with the work."
Sharon & Clude Tucker
Very straight forward process. Ordered & paid for system. Delivered in a couple of Days. When ready to connect & Install contacted supplier .Accredited Plumber arranged with 3 - 4 days he came & Connected & system working in 2 1/2 hours
henry lindsay smith
"Matt knows his stuff. will convince you to fill your roof with solar. and I'm so glad I did. also very knowledgable about the sanden and daiken product they sell.\n\nAlso (and this really matters) great after sales service. when there was a problem with the placement of our sanden he rang up and argued our case to get the plumber to come move for free. also contacted me to remind me about servicing. Can't ask for more than that"
Chris
Purchased a Sanden hot water system from Pure Electric, delivery and installation completed with out a hitch. I'm extremely happy with this system, its very efficient and we never run out of hot water. Our power bill has been reduced by half by programming the system to operate from our solar during the day. Paul from Pure Electric was very helpful and offered sound advice on our purchase. I have no hesitation in recommending this company and their products.
Daryl
I had issue with a product someone else provided and these guys helped to solve a problem , genuine help without feeling like a hassle at all even followed up to make sure it worked
Lee Cooper
"Very knowledgeable, quick and efficient.....just like their products."
Matthew
We were in a bind after an electrical storm hit requiring phone assistance. The technician I spoke with was courteous, quick to the punch and he knew his equipment like the back of his hand. The experience was an absolute pleasure.
Tom R
Very knowledgeable team, great communication. Highly recommend them for managing a solar system install. We will definitely utilize their services for future additions and upgrades to our system. The system was installed through Solargain and the team service was also 5 star.
Andre Rabe
"Matthew from Pure Electric was helpful with all my enquiries about the heat pump system. \nOnce I had decided on the purchase, installation was arranged within two days.\nThe installers were professional and did a fantastic job, removing the old HWS and cleaning up when the job was finished.\n\nThanks for a hassle free purchase and installation."
Yvonne M.
I had this heat pump installed by Pure Electric after our old electric system broke down. They arranged for a seamless installation two days later. The heat pump has reduced our energy bill by more than half and is now powered by our solar panels during the day costing next to nothing when the sun is out. Great investment. Very quiet operation too.
David S.
Local plumbers had no problems. Service from Paul's end fantastic, always gives time to answer any queries. So far robust, efficient, high quality. Was recc by industry person. Good to know parts & backup service is there.
customer
"Good communications and a nice clean install of our (aircon) system. We will definitely look to Pure for future business (heat pump hot water most likely)."
Jeff
We chose Pure Electric, after considering a number of companies, to supply a Solar PV system, split systems and a Sanden hot water system. We originally considered Pure Electric based on articles and advertisements in Sanctuary Magazine. We worked with Pure Electric over a number of months while the construction of our house was completed. In the end, Pure Electric supplied the Solar PV system (Fronius Symo inverter with Sunpower panels) and a Sanden 315L hot water system. Pure Electric's customer service was great - they were very responsive, easy to contact and very accommodating in dealing with the vagaries of our builder's construction schedule. Once hand over of the house had completed, they quickly arranged and carried out installation and commissioning of the systems including the interactions required with our electricity wholesaler and retailer. Great service, competitive pricing and we would be happy to use them again.
Dis-satified
Matthew from Pure Electric was helpful with all my enquiries about the heat pump system. Once I had decided on the purchase, installation was arranged within two days. The installers were professional and did a fantastic job, removing the old HWS and cleaning up when the job was finished. Thanks for a hassle free purchase and installation.
Paul Magarey
"Great product, and great service. Good advice and great ability to negotiate to get what I wanted."
Dan G.
I purchased a Methven Satinjet Low Flow showerhead and these guys are basically the only place to get them for some reason. Even Methven themselves said that they didn't have any of the 5L/min models anymore. Yes that's right - 5L/min! Pure Electric were fast and friendly with great comms. Highly recommended supplier and product.
Tony O'Brien
"This review is of the commmunications and order process with Pure Electric for the installation of a Sanden Eco Plus 300L Heat Pump water heater. I first read of the better than industry standard product warranty for the Sanden equipment on Product Review when seeking to replace a 12 year old heat pump unit. I completed their online enquiry form and had a quick response with detail of what they had available, then a comprehensive quote a few minutes later, then the weekend, with the order finalized on Tuesday and the unit installed on Thursday. Well done Pure Electric!"
John K.
These guys know their stuff, and they know how to differentiate between excellent products and unreliable poor quality products. Highly recommended, these guys are the business.
Bozwell
"The people I dealt with were knowledgeable and took my circumstances into consideration, providing me with a range of \noptions."
Melbourne
I've had a few systems installed from Pure Electric and always found the advice well explained, and the service quick and friendly. I've also appreciated Matthew's help when I've had problems with other products not purchased through them. I've recommended them to several friends and they've all had similar experiences.
Peter Eversons
"The whole team at Pure did a terrific job. Their processes are prompt, efficient and everyone is very responsive and knowledgeable. The sub-contractors were very professional and all work was preformed neatly, cleanly and efficiently. The Sanden Heat Pump is working as discussed and explained. I highly recommend Pure to plan and deliver an energy efficient system."
Phil
We had a Sanden heat pump system installed over 3 years ago by an independent contractor as we lived 300km out of Melbourne. Unfortunately the contractor did not provide us with any handover or maintenance instructions. When we encountered an issue with the system intermittently stopping recently, the original contractor was unable to come as he was working away from town. Paul from Pure Electric quickly got back to us and talked us through a step by step trouble shooting process over the phone which resolved the issue perfectly. He then provided us with all the necessary information for future maintenance which was actually remarkably simple. We couldn't be happier with his service!!
Craig
"I Highly recommend Pure Electric, Matthew was very attentive to our requirements and answered all of our questions while helping us refine the final solution. Very happy with the level of expertise and service. Overall very happy with the entire process."
Amanda
From initial contact, to providing quotes on several install options for me to choose from, to installation and post install contact, I highly recommend Pure Electric, Matthew and the team.
Peter Castaldo
"Fantastic advice environmentally and economically in a very strategic whole of house approach. I have done a few Sanden heat pumps Daikin air conditioning units and Methven satin jets low flow shower heads with Matthew. I am very grateful for his advice and help in delivering great outcomes in all the properties I worked with him on so far. He even went further and fixed other problems on things that weren't working and supplied by other trades at the house, he is a great person to work with and highly recommend."
Kym S.
From the start to finish pure electric were fantastic. Our hot water suddenly started leaking significantly that on closer inspection was determined the unit was no longer viable. We had booked some months ago to install a new sander heat pump but with cover and lockdowns happening in Melbourne it was put on hold. So panic stations hit and we contacted the team at pure electric and within 24 hours the boys tracked down a unit and had it installed the next day. Couldn't be happier with their service and ongoing advice and assistance. Thanks to john hooper, paul szuster and the team
JAYNE DOHRMANN
"Matthew from Pure- Electric designed my solar panel system and it has been amazing. No electricity bills for the last 6 months. Matthew explained how it all works and quoted on 3 different systems and recommended ways to reduce the power bills within my budget. Matthew was there before, during and after installation to ensure everything went well. I would highly recommend Pure - Electrics and Matthew Wright ."
Lyneham-Canberra
We had to replace a solar hot water service with a Sanden Heat Pump at my mother's home in Canberra after the hail storm and Paul Szuster managed the transactions and install quickly and efficiently. The install team were quick, tidy and friendly and Paul checked that all went well. A few months later our old gas hot water system had to be replaced. Again Paul managed a quick, easy install and all those involved were of the highest professionalism. I highly recommend Pure Electric, the service we have had has been excellent, even in this COVID environment.
Ryan Pratt
Fantastic end to end experience with Paul, Matt and Vu from Pure Electric. I had a US7 installed and I’m really happy with the result. If you are interested in a Daikin US7 or other home efficiency related products, I can highly recommend this team.
Jacqui Ryan
The user didn't write a review, and has left just a rating.
Natalie Novatsis
I can't fault the service provided by Pure Electric for organising our new Sanden heat pump hot water system. Paul was knowledgeable, patient and attentive. The whole process from quote to install was seamless and Paul has even followed up since to see how everything is going.
Don McIntosh
Got this done over three years ago and everything is still running perfectly. Pure Electric staff were extremely knowledgeable and patient in answering my questions.
Yorick Mark
Very happy with install and process from start to finish. Communication was excellent. I was really impressed with John Hooper and also the install team. While it was definitely not a cheap heat pump. I feel that i I got value for money and it was the best for my application. I'm in the renewable industry my self and was tossing up solar hot water vs heat pump. After talking with John I was reassured that a heat pump was the way to go and with long warranties backing the product I think it was a great decision.
Lee
Matthew and Paul run a tight operation, communication was clear and concise. Paul was very patient with all the questions we had thrown at him which is very rare these days. The execution was flawlass, they have all areas of their services downpat (ie. payment systems, website). Matthew is a Electrical Engineer by trade and both of them have an in depth product knowledge. Pricing was very reasonable and they would be my go to for future services.
Jennifer Hill
Excellent service. Very happy with our Sanden heat pump. Smooth installation process.
Pure Electric - The power to be free partners with Australians who want to upgrade to an all electric lifestyle free of fossil fuels. Contact us for a total home conversion.
Information
PURE ELECTRIC
- ABN: 67 603 174 661
- e: info@pure-electric.com.au
- p: 1300 TO PURE (1300 86 78 73)
- VIC: 03 8595 3833
- ACT: 02 6225 8115
- SA: 08 7123 6454
- NSW: 02 9037 7311
- QLD: 07 3059 9729
- WA: 08 6244 4348
