What they are saying about us
Super helpful and knowledgeable. Great after sales service.
Pure Electric installed our rooftop solar system in January this year. It was a quick and efficient installation despite some obstacles. Since then they have been very responsive to any questions I send their way. I would recommend Pure Electric to anyone who is looking to have a solar system installed.
Over six years ago, I decided to replace Ducted Gas heating, Gas Cooktop, and Gas boosted solar hot water.Careful research led me to Pure-Electric.I got good, honest and accurate advice, and subsequently installed a Sanden Heat Pump HWS, and a Daikin Reverse-Cycle Air Conditioning (split) system.I immediately ditched my gas service and have not looked back since. Costs are down, all have been working efficiently and without issues for these past six years.
I won’t go into the commercial specifics of our case but we had a serious issue with our Sanden hot water heat pump (which we love due to its efficiency and quietness) and Matt and his crew were not the original installation organisation. We had been told we had few (expensive) options to rectify the issue but on contacting Pure Electric, they immediately advocated to Sanden on our behalf and got them appraised of our situation. Sanden did the right thing by all parties (which is why we would buy again without hesitation) and Pure Electric then organised a local installer. It is a true test of a company’s ethos and culture when they take someone out of the blue that has one of the products they support - and take that person on as though they has been a customer from Day 1. We cannot speak highly enough of that support!
I wanted to get a serviceman to reset the timer and clock bu Paul helped me do it myself over the phone.
Mathew talked me though a factory reset over the phone with clear, simple instructions and even asked for me to let him know after a period of time that it was still working so that he knew he had resolved the issue. I'd happily call Pure Electric with any future electrical issues based on this experience. Thank you Mathew for our hot water!
Paul was extremely helpful and thorough in discussing our needs and slightly tricky installation requirements and the plumbing installer was excellent - quick, helpful, thorough and even cleaned up after his work!!! And all with a commitment to trying to do our bit to save this planet for which we are mutually responsible.
It was great dealing with pure electric. Their process was very streamlined and transparent.After accepting the quote and paying the deposit, the install date came soon after.The trades chosen to complete the install were both extremely professional, neat and friendly. The install went very well. So far the Sanden has been exceptional.
A quality install with sound advice on going full electric! They can even project manage a complete transition of your house from gas to electric.
Professional end to end service. Excellent product and workmanship. will definitely use again.
I have a 12 year old PV system and I have been thinking about buying a battery for nearly a decade. I have always considered the usual cost / benefit analysis was flawed because it was only depreciating the value of the products - PV, battery, grid electricity and all that. For me, real analysis looks at the global benefit of PV and asks me what can I do. House prices go up and sometimes down. Cars and white goods are depreciated over a few years, but who says owning a refrigerator is a waste, or who claims not to use a washing machine and yet they wear out and (money is wasted on them?). Time for action! So I looked at Pure-Electric. I was most happy with their advice. I felt confident that I was making the right decision and noted that their price was more that competitive. The installation was a breeze having been convinced that I did not need to have the Tesla Battery installed in the garage. Again, I was helped through the "rules" for installing a battery. Easy! Now I am monitoring my Tesla performance. I am sure that I will be seeking more advice on how to make best use of my whole PV system, and I am confident that Pure-Electric will be my first port for advice.
Mathew and the whole team at pure electric were super professional, timely responses, the plumbers and sparkies were absolutely fabulous, no more kettle and bucket for us! five stars!
I am really impressed with the customer service provided by Pure Electric. I received very prompt and helpful information from Matt when I sent a request for several quotes. He is clearly an expert, and passionate about helping people with sustainable energy solutions. We will definitely engage Pure Energy once we decide to proceed.
Excellent experience (Sanden 300l system)
Pure Electric help me to determine my Sanden hot pump water system fault and guild me to get hot water system reset and resolve filters issue, the hot water system is back online now. Wow thank you Pure Electric, 5 stars service.