I purchased a Methven Satinjet Low Flow showerhead and these guys are basically the only place to get them for some reason. Even Methven themselves said that they didn't have any of the 5L/min models anymore. Yes that's right - 5L/min! Pure Electric were fast and friendly with great comms. Highly recommended supplier and product.

I can't fault the service provided by Pure Electric for organising our new Sanden heat pump hot water system. Paul was knowledgeable, patient and attentive. The whole process from quote to install was seamless and Paul has even followed up since to see how everything is going.

Got this done over three years ago and everything is still running perfectly. Pure Electric staff were extremely knowledgeable and patient in answering my questions.

These guys know their stuff, and they know how to differentiate between excellent products and unreliable poor quality products. Highly recommended, these guys are the business.

Very happy with install and process from start to finish. Communication was excellent. I was really impressed with John Hooper and also the install team. While it was definitely not a cheap heat pump. I feel that i
I got value for money and it was the best for my application. I'm in the renewable industry my self and was tossing up solar hot water vs heat pump. After talking with John I was reassured that a heat pump was the way to go and with long warranties backing the product I think it was a great decision.

"Paul will always pick your call up. This says a lot about his commitment, also the time and effort he put in making sure that each client received the best possible assistance. \n\nI have just installed Sanden heat pump and the service and professionalism from Pure Electric has been well beyond my expectation. They have extensive knowledge of the product would not hestitate to give a detailed explanation for your query."

I've had a few systems installed from Pure Electric and always found the advice
well explained, and the service quick and friendly.
I've also appreciated Matthew's help when I've had problems with other products not
purchased through them.
I've recommended them to several friends and they've all had similar experiences.

We had a Sanden heat pump system installed over 3 years ago by an independent contractor as we lived 300km out of Melbourne. Unfortunately the contractor did not provide us with any handover or maintenance instructions. When we encountered an issue with the system intermittently stopping recently, the original contractor was unable to come as he was working away from town. Paul from Pure Electric quickly got back to us and talked us through a step by step trouble shooting process over the phone which resolved the issue perfectly. He then provided us with all the necessary information for future maintenance which was actually remarkably simple. We couldn't be happier with his service!!

From initial contact, to providing quotes on several install options for me to choose from, to installation and post install contact, I highly recommend Pure Electric, Matthew and the team.

From the start to finish pure electric were fantastic. Our hot water suddenly started leaking significantly that on closer inspection was determined the unit was no longer viable. We had booked some months ago to install a new sander heat pump but with cover and lockdowns happening in Melbourne it was put on hold. So panic stations hit and we contacted the team at pure electric and within 24 hours the boys tracked down a unit and had it installed the next day. Couldn't be happier with their service and ongoing advice and assistance. Thanks to john hooper, paul szuster and the team

We had to replace a solar hot water service with a Sanden Heat Pump at my mother's home in Canberra after the hail storm and Paul Szuster managed the transactions and install quickly and efficiently. The install team were quick, tidy and friendly and Paul checked that all went well. A few months later our old gas hot water system had to be replaced. Again Paul managed a quick, easy install and all those involved were of the highest professionalism. I highly recommend Pure Electric, the service we have had has been excellent, even in this COVID environment.

Matthew and Paul run a tight operation, communication was clear and concise. Paul was very patient with all the questions we had thrown at him which is very rare these days. The execution was flawlass, they have all areas of their services downpat (ie. payment systems, website). Matthew is a Electrical Engineer by trade and both of them have an in depth product knowledge.

Pricing was very reasonable and they would be my go to for future services.

My home runs on bore water and pure Electric helped me navigate the Sanden criteria (water tests) to confirm the product was suitable for my application. Thankfully my water is good so I booked my install and they were punctual, consultative and very tidy. Very impressed with the total service. The unit cannot be heard from inside at all and looks quite good. 315 litre Ceramic tank provides plenty of hot water and we've never had a better shower. Installation was all done in a day despite a stormy day and power outage for many hours to our area. Well done guys and Thankyou.

The Sanden heat pump system is an excellent product that lives up to all of its market leading claims. Energy efficiency, sound levels and tank recharge rate all meet or exceed expectations. Importantly the after sales support provided by Pure Electric is also first class!
Regional support in south-west WA, however, needs greater coverage from Sanden.

"I had Sanden Heat Pump HWS installed this week. Pure Electric were a great team to work with, I can only recommend them very highly. \n\nThe Sanden system works great, our existing solar gas boosted system had effectively become a instantiations gas system after 10 years. We all need to get off gas, so our kids have a future. This product is super efficient and we are running it off our existing solar panels during the day light hours (free hot water).\n\nI would like to make a shout out to John Hooper, who works with Pure Electric, incredibly knowledgeable person who goes above and beyond to make you have a great experience."