Solar Victoria Hot Water Rebate

About the hot water rebate

The Solar Homes Program is supporting Victorian households to install a replacement hot water system, by providing a rebate of up to $1,000.

The discount applies to all solar hot water systems that meet safety and quality standards. The solar hot water rebate is not available to new build homes and the system being replaced must be at least three years old.

The rebate amount will be paid directly to your solar provider and will be deducted from the total cost of your solar hot water system, with you paying the outstanding balance directly to your provider once installed.

If the installation is an emergency installation, the rebate is provided to you by Solar Victoria.

Eligible households can apply to receive both a hot water rebate and a solar PV rebate to save even more on energy bills. Visit solar.vic.gov.au

It's important to keep in touch with Solar Vic so your rebate can be processed as quickly as possible.

Solar Victoria Solar hot water rebate webpage with more details

Solar Victoria number to call 1300 376 393

The following steps in the process as we understand:

Step 1 Obtain a quote

Contact Pure Electric who is an authorised hot water retailer for your hot water installation. Advise us you intend to apply for the hot water rebate.

Once you have researched and identified the provider you want to use, contact them to obtain a quote. Advise your retailer that you intend to apply for the Solar Homes rebate. 

Obtaining a quote is necessary to apply for an eligibility number, which your installer will use to confirm that they can go ahead with your installation.

Solar Victoria does not recommend signing a quote acceptance or paying a deposit prior to receiving your rebate eligibility confirmation. As a minimum you should confirm with your retailer that any deposit is fully refundable.

Please note that the Solar hot water rebate requires the installation of an approved product from the Clean Energy Regulator (CER) Register of approved products and the Victorian
Essential Services Commission (ESC) Registered Products list.

For a list of approved products, visit www.solar.vic.gov.au/approved

Step 2 Apply for the rebate

Once Pure Electric submit your Solar Victoria hot water rebate, you can apply for the rebate through the hot water rebate portal here -> https://service.vic.gov.au/services/hot-water/home

Step 3 Get the system installed

Once you have received confirmation of approval by Solar Victoria, you will able to arrange the installation of the system with your solar (or heat pump) hot water provider.

The solar hot water provider will upload the proof of installation documents via the secure link after completing the installation process. The retailer will then be directly paid
the rebate amount.

Documentation required

When you’re ready to apply you will need to provide copies of the following documents https://service.vic.gov.au/services/hot-water/home:

• proof of identity
• proof of property ownership
• proof of income

Be sure that you have your paperwork handy. Your solar hot water retailer will be required to complete a provider statement which they will provide to
Solar Victoria.

Proof of identity documents (with at least one being a form of photo ID) can be a passport, an Australian birth certificate or Australian citizenship certificate, and a driver’s license or a
Medicare card.

Evidence of property ownership can be provided via your local council rates notice. Solar Victoria require proof of income documentation for each person named as an owner on your local council rates notice. For instance, if there is more than one owner of the property, we require proof of income for all listed owners. If there is more than one listed owner, you will need to provide proof of income documents for each person from the same financial year.

Step 4

If you are also interested in installing solar PV panels, scan this QR code to visit solar.vic.gov.au, to see if you are eligible for a solar PV rebate.

Depending on your financial situation, proof of income documents may include:

• Australian Tax Office Notice of Assessment (NOA) confirming annual taxable income
• If all or most of your income is from Centrelink (e.g. Age Pension, Newstart/JobSeeker, Carers, Concession card), your annual Centrelink Payment Summary or a copy of your Health Care Card*, Pensioner Concession Card or Commonwealth Seniors Healthcare Card. *Foster Child Health Care Card and Ex-Carer Allowance (Child) Health Care Card are not eligible.
• Completed and signed Statutory Declaration if you are a self-funded retiree (i.e. don’t receive any payments from Centrelink). Please complete a Statutory Declaration and include your total income including any Superannuation for the financial year

If you didn’t receive a taxable income, Solar Vic still need you to complete a signed Statutory Declaration that states your income amount (e.g. $0) for the financial year.

We've got more information on the overall Solar Victoria Solar Homes Program on our website here.