Pure electric provided us with the guidance we needed to get our sanden heat pump reset post power outage. In just a few simple steps our Sanden heat pump was reset. My family and I went from being without hot water to enjoying hot showers within fifteen minutes of resetting our heat pump. Being able to access the customer support Pure electric provided us with today (Melbourne cup day) saved us a hefty plummer/electrician call out fee. My family and I have enjoyed our Sanden heat pump for five years. Thanks for your helpful guidance and further info today Paul.