Rooftop Solar PV FAQ
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Best Electricity Rates?
You have recently installed solar PV or the Tesla Powerwall battery storage or just generally looking to get the best electricity deal for your place?
Here are a couple of recommended tools so you can choose which electricity retailer suits you. We recommend doing this check once every 6 months.
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How to reset customer password for Fronius GEN24
When your Fronius GEN24 inverter has been installed, you'll have a customer password provided at install. Sometimes if there is an issue or you have forgotten the password provided, you might need to re-set it. That's ok and this guide will help you re-set your Customer password.
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What is the firmware changelog on my Fronius Primo GEN24 Inverter?
Some clients ask about their Fronius Primo GEN24 inverter and want to know what the firmware changelog is over time. We have compiled an historical account for our client reference which you can see below.
Please note the firmware changelog is in relation to the following Fronius Primo GEN24 inverters, Fronius Primo GEN24 3.0 - 6.0 and Fronius Primo GEN24 8.0 - 10.0 and more specifically:
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What is the firmware changelog on my Fronius Primo SnapINverter?
Firmware Changelog for the Fronius Primo 3.0-1-M - 8.2-1-M
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Solar PV Ground Isolation Fault
How does an solar panel ground fault, insulation fault occur and how do you resolve it?
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How to reconnect Wi-Fi for my SolarEdge Inverter?
Your SolarEdge inverter may have disconnected from the internet - for example a change in the modem/router, change in ISP provider, etc.
To update the Wi-Fi settings on your SolarEdge inverter - follow these steps:
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Connecting Fronius GEN24 Inverter to Wifi - Fastest Method
Need help setting up WiFi for your Fronius GEN24 Inverter to your Fronius Solar.web monitoring? This method is if you have a WPS button on your modem. The WPS method is the fastest, we have a separate FAQ page to re-connect your WiFi if you don't have a WPS button in a separate FAQ explainer.
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How do I connect my Fronius GEN24 Inverter to WiFi? (No WPS Option)
Need help setting up WiFi for your Fronius GEN24 Inverter to your Fronius Solar.web monitoring? This method is if you don't have a WPS button on your modem. The WPS method is faster (if available) and we have a separate page for that.
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How do I connect my Fronius SnapINverter to Wifi?
Need help setting up WiFi for your Fronius SnapINverter (Fronius Primo / Fronius Symo) to your Fronius Solar.web monitoring?
Have you recently changed your WiFi network's password, WiFi modem, internet service provider or shifted to NBN? If so, you will need to update your WiFi password settings otherwise you will not be able to view your Fronius solar PV system online in the Fronius Solar.web monitoring portal and might recieve an email to your registered Fronius Solar.web accounts reporting fault 996 - communicatoin error between inverter and Solar.web.
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How to Update Fronius SnapINverter Datamanager and Firmware
For your Fronius SnapINverter (Fronius Primo / Symo) - here we recommend having the most up to date firmware so you get the best out of your rooftop solar PV system with your Fronius SnapINverter.
We recommend setting up regular Calendar reminders to review the current system firmware settings - a recommended interval for checking is annually every 12 months.
IMPORTANT: Ensure the Datamanger is updated BEFORE the Firmware is updated. Detail below:
