When your Fronius GEN24 inverter has been installed, you'll have a customer password provided at install. Sometimes if there is an issue or you have forgotten the password provided, you might need to re-set it. That's ok and this guide will help you re-set your Customer password.
If you've forgotten the password for the local user interface of the inverter, click on "Forgot password?" to generate a PIN for the relevant user role ("Customer" or "Technician"). This PIN can be used to create a recovery key, allowing you to reset the respective password.
To reset the "Customer" password for a GEN24 inverter, log in to your system on Fronius Solar.web using the generated PIN. Navigate to "Settings" --> "Components," and click on "Actions" for the data source linked to the inverter. Use the "Reset Customer Password" function to generate a recovery key for your new "Customer" password. Please note that only the owner of the Solar.web system can access the "Reset Customer Password" function.
If you don’t see this function, it indicates that you are not set as the system owner. In this case, please contact your system installer. The "Technician" password can only be reset through a recovery key created by Fronius Tech Support.
Resetting the "Technician" password is restricted to trained specialist personnel (electrician, system installer, or Fronius System Partner). To reset the "Technician" password, contact your system installer.
Please note that the recovery key is only valid while the corresponding PIN is displayed on the inverter's user interface after clicking "Forgot password?". If the inverter is restarted or if the recovery key is entered incorrectly five times, a new PIN will be generated. In such cases, a new recovery key must also be created.
Here's a quick How-to video to Reset GEN24/Tauro Customer Password via Solar.web
