Give PureElectric a call 1300 86 78 73 or send us an email info@pure-electric.com.au and we'll be happy to assist you.

The Sanden Quick Connection Kit includes the tempering valve, ECV (Expansion Cold Water Valve), elbows, insulation gloves for all the elbows and valves so you have the most efficient set up - you can't buy the insulation gloves separately. Makes the plumbing install much quicker (plumber only needs to source copper + lagging for the copper). Always highly recommended to ensure the Sanden is installed to specifications

Normally a house with upto 2 bedrooms is 15mm and 3+ is 20mm. 

To answer this we need a little bit of background.

The flashing red dot (LED) indicates the Sanden is currently in 'sleep mode', it is perfectly normal and nothing to worry about. 

Getting access to block out timer mode

Note:  After installation only 'maintenance mode' should be used for block out changes.  There is another procedure on page 16 of the installation manual related to the block out timer this only applies when the unit is first installed. 

The Sanden Eco Plus hot heat pump hot water system is available in the following four sizes:

Yesfor efficient processing of warranty claims, should they arise, please register your Sanden Eco® Plus heat pump hot water system here.

Yes, importantly no warranty applies to the heat pump unit and the storage tank, where the chloride level exceeds 200 mg/litre and the pH is less than 6.0. If in doubt, seek water quality information from your local council or water supplier.

What are STCs and how many do you get with your Sanden?

The purchase and installation of a Sanden Eco® Plus Hot Water Heat Pump entitles you to Small-scale Technology Certificates (STCs) – formerly known as Renewable Energy Certificates (RECs). For more information: visit www.environment.gov.au/climate-change and www.cleanenergyregulator.gov.au

No, unlike other competitor heat pump hot water (HPHW) systems, the Sanden Eco® HPHW system does not require an electric booster element