Testimonials
What they are saying about us
I had a Sanden system installed by pure electric to replace an old hot water service. I primarily dealt with Matthew and his level of communication was exceptional. I was able to reach out with questions throughout the entire process and he was always responsive. I always approach new companies with caution but it didn't take long to realise these guys know there stuff and their products well. Top communication, installed on the day and time stated, great workmanship on the install, dealt with minor issues promptly and followed up outstanding requests post purchase. What more could you ask for.
The whole process, from quotation, installation and dealing with solarvictoria (not the easiest organisation in view of its long list of demands, but complying to get the subsidy cut the price significantly) was done seamlessly, efficiently, and responsively. Simply one of the three very best domestic equipment installations we have ever had. Highly commendable
"I Highly recommend Pure Electric, Matthew was very attentive to our requirements and answered all of our questions while helping us refine the final solution. Very happy with the level of expertise and service. Overall very happy with the entire process."
Prompt response to my queries, high quality product, competitive price and professional service. Heat pump HW system was installed efficiently five working days after its purchase. A good company to work with.
The knowledge, communication, and careful and responsive customer care, pre, during, and after installation has been exceptional. From my experience I would commend anyone exploring sustainability investments in household equipment to give them a ring at an early stage in your research. We purchased a Sanden 300l heat pump hot water system and it was installed correctly to work with our existing PV and battery system quickly and seamlessly. All post installation queries were handled really well. Perhaps it is worth mentioning that the extremely exacting and detailed requirements for solarVic subsidy, and the heavy and repeated detailed demands for this were also handled really well although solArVic required several cycles of revisions to do so
provided fantastic strategic economic and environmental advice. I have purchased a few Sanden hot water heat pumps, Daikin air conditioners heat pumps and also the low flow shower heads for several properties and have had a great responses from all of the residents and including myself who have all those products in my house too.... very happy to recommend if you need to have a whole house strategy or get bits and pieces done. Its nice to work with Matthew and get advice from someone who knows the products inside out.
"Fantastic advice environmentally and economically in a very strategic whole of house approach. I have done a few Sanden heat pumps, Daikin air conditioning units, and Methven satin jets low flow shower heads with Matthew. I am very grateful for his advice and help in delivering great outcomes in all the properties I worked with him on so far. He even went further and fixed other problems on things that weren't working and supplied by other trades at the house, he is a great person to work with and highly recommend."
After deciding on a new Sanden heat pump, Pure Electric responded very quickly to our request for a quote. Once we accepted that, they were able to install within four days, much quicker than we had expected. The installation team were very efficient and friendly. We're really happy with the new system and strongly recommend this company: very professional and they really know their products.
My Husband and I purchased a Sanden Heat Pump Hot Water system 2 years ago and we could not of picked a better company. The Team at Pure Electric goes above and beyond to help with every aspect of the process of fitting the unit and also if there is a problem with it. We would recommend this company to anyone else looking to buy.
"Matthew from Pure- Electric designed my solar panel system and it has been amazing. No electricity bills for the last 6 months. Matthew explained how it all works and quoted on 3 different systems and recommended ways to reduce the power bills within my budget. Matthew was there before, during and after installation to ensure everything went well. I would highly recommend Pure - Electrics and Matthew Wright ."
TECHNICALLY SUPERIOR AT DESIGN, AND MAGNIFICENT FOR SUBSEQUENT SERVICE OR ADVICE.
MATTHEW WRIGHT IS 10 OUT OF 10.
I TOTALLY RECOMMEND PURE ELECTRIC - I AM A VERY SATISFIED CUSTOMER.
WOULD USE THEM AGAIN ON MY NEXT HOUSE!
Pure Electric did a fantastic job from enquiry, through to installation. Professional, efficient and responsive order fulfilment. I'd recommend them any time.
The team at Pure Electric are knowledgeable and friendly. Pricing seems very fair and they only stock the best quality gear. They have a focus on saving energy and users money which in turn helps the environment. They are thorough and good at communicating, which for a sales & service business in todays market is essential.
I purchased a Sanden HWS and could not be happier. I will be getting another from them for my holiday house.
