FAQs
- How to reset customer password for Fronius GEN24
When your Fronius GEN24 inverter has been installed, you'll have a customer password provided at install. Sometimes if there is an issue or you have forgotten the password provided, you might need to re-set it. That's ok and this guide will help you re-set your Customer password.
If you've forgotten the password for the local user interface of the inverter, click on "Forgot password?" to generate a PIN for the relevant user role ("Customer" or "Technician"). This PIN can be used to create a recovery key, allowing you to reset the respective password.
To reset the "Customer" password for a GEN24 inverter, log in to your system on Fronius Solar.web using the generated PIN. Navigate to "Settings" --> "Components," and click on "Actions" for the data source linked to the inverter. Use the "Reset Customer Password" function to generate a recovery key for your new "Customer" password. Please note that only the owner of the Solar.web system can access the "Reset Customer Password" function.
If you don’t see this function, it indicates that you are not set as the system owner. In this case, please contact your system installer. The "Technician" password can only be reset through a recovery key created by Fronius Tech Support.
Resetting the "Technician" password is restricted to trained specialist personnel (electrician, system installer, or Fronius System Partner). To reset the "Technician" password, contact your system installer.
Please note that the recovery key is only valid while the corresponding PIN is displayed on the inverter's user interface after clicking "Forgot password?". If the inverter is restarted or if the recovery key is entered incorrectly five times, a new PIN will be generated. In such cases, a new recovery key must also be created.
Here's a quick How-to video to Reset GEN24/Tauro Customer Password via Solar.web
- How to Update Fronius SnapINverter Datamanager and Firmware
For your Fronius SnapINverter (Fronius Primo / Symo) - here we recommend having the most up to date firmware so you get the best out of your rooftop solar PV system with your Fronius SnapINverter.
We recommend setting up regular Calendar reminders to review the current system firmware settings - a recommended interval for checking is annually every 12 months.
IMPORTANT: Ensure the Datamanger is updated BEFORE the Firmware is updated. Detail below:
1. Log into Fronius Solar.web (www.solarweb.com)
2. Select your solar PV system
3. Click on the Settings tab
4. Click on the Components tab
5. Begin the update process for the Fronius Datamanager. Select the Data Source and click UPDATE (Important! Wait until this is complete before proceeding to the next step)
6. Updating the Fronius SnapINverter firmware by selecting the Inverter and click UPDATE (Note this process can take up to 20-60 minutes for this process to complete.)
- Tesla mobile app - log in / set up / learn more
Once your Powerwall has been turned on, download the Tesla app and start monitoring your Powerwall and home energy usage.
Step 1: Log In
Log in using the same email address you used to order Powerwall with solar. If you are already a Tesla vehicle owner, log in using the same email address you use to sign into your Tesla Account.Step 2: Set Up Notifications
Receive notifications when Powerwall starts backing up your home during instances such as a power outage.Step 3: You are now logged into the Tesla app
Learn more about the features of the Tesla mobile app. You can also learn more about using and customizing your Powerwall below: - Tesla Powerwall 3 Calibration in Progress
You have a Tesla Powerwall 3 and you receive the message in the Tesla app saying, "Calibration in Progress". This appears an App Alert Banner saying, "Powerwall (charging, discharging, idle) to improve performance".
This is normal and within Tesla's technical specification for the Powerwall 3. As the battery chemistry has changed from Powerwall 2 to Powerwall 3 (LFP) - Tesla will initially require this to be done in the early stages of the rollout with the expectation for the need to calibrate to reduce over time.
Tesla advise the Powerwall 3 must periodically undergo routine calibration for optimal battery performance. Some things to note during this calibration include:
- Calibration may take up to 24 hours
- Powerwall may discharge past your backup reserve
- Powerwall may not charge from solar
- Powerwall is still ready to back up your home during grid outages
Below is an example how the message is displayed in the app.
- Why isn't my Powerwall charging?
When installed with PV, Powerwall is designed to charge from solar energy. If your solar system is not yet operational, Powerwall will not be able to charge. If your solar system is operational and you are in Self-powered Mode, Powerwall will charge with any excess solar that your home doesn't immediately use. Smaller solar systems sometimes do not produce more than your home is currently using. You can increase the backup reserve or switch to Backup-only, which will prioritize charging Powerwall with any solar production.
- Why does the Tesla mobile app show power flows or values that appear inaccurate?
Power flow on the monitoring Tesla mobile app shows the instantaneous flow of power of your home energy system. On a typical day a combination of solar, grid, and Powerwall may be powering your home. Solar energy may flow to the grid when your home does not need it and Powerwall is full. When charging your Powerwall to its backup reserve level or in Backup-only mode, solar power will flow directly from solar to Powerwall while grid energy is drawn for the home.
- Where can I find my Powerwall Gateway information?
The Tesla Gateway part number and serial number for your Powerwall Gateway will appear on a sticker on the inside of the Gateway door. Learn how to locate your Gateway information here.
- What are the benefits of the Methven Kiri Satinjet ultra low flow shower head?
Benefits of the Methven Kiri Satinjet Ultra Low Flow:
- Full-body shower experience: Exclusive to Methven. Satinjets colliding twin jets produce over 300,000 droplets of water per second for the ultimate shower experience.
- Methven revitalises the traditional shower: The traditional shower experience, enhanced by leading-edge Methven technology.
- Easy DIY installation: Replace your shower rose on your own - no need for a plumber
- Low Flow technology: The revolutionary Kiri Low Flow range provides a great shower at a flow rate of just less than 5.0 litres per minute
In summary if you want maximum shower for minimum water usage then the Methven Kiri Satinjet ULF is the answer.
Feel free to check out our Methven Kiri Satinjet Ultra Low Flow showerhead webpage for more information and this video below to see the Methven in action:
- Full-body shower experience: Exclusive to Methven. Satinjets colliding twin jets produce over 300,000 droplets of water per second for the ultimate shower experience.
- How do I install my Methven Kiri Satinjet ultra low flow shower head/handset?
Here is the installation guide for how to install your Methven Kiri Satinjet ultra low flow shower head/handset
Some notes on installation:
- After installation, all connections must be checked for leaks.
- All installations must be carried out in compliance with relevant water regulations.
ULTRA LOW FLOW HANDSET INSTALLATION
Remove existing handset from hose. Insert the filter washer into the hose before screwing hose end to your Kiri ultra low flow handset.
ULTRA LOW FLOW SHOWER HEAD INSTALLATION
Remove existing shower head from arm. Remove cap from Kiri ultra low flow handset/shower head. Screw shower head onto arm. Straighten shower head so it is in the correct orientation.
- Cleaning advice for my Methven Kiri Satinjet ultra low flow shower head
How do I clean my Methven Kiri Satinjet ultra low flow shower head?
Water contains lime which remains on a surface when the water evaporates. Lime deposits can be prevented from forming by wiping the shower head surface immediately after use.
To clean the chrome-plated shower head surface use a soft cloth, soap and warm water. Never use cleaning agents as they may contain a corrosive acid or a scouring additive.
