The knowledge, communication, and careful and responsive customer care, pre, during, and after installation has been exceptional. From my experience I would commend anyone exploring sustainability investments in household equipment to give them a ring at an early stage in your research. We purchased a Sanden 300l heat pump hot water system and it was installed correctly to work with our existing PV and battery system quickly and seamlessly. All post installation queries were handled really well. Perhaps it is worth mentioning that the extremely exacting and detailed requirements for solarVic subsidy, and the heavy and repeated detailed demands for this were also handled really well although solArVic required several cycles of revisions to do so