Here at Pure Electric, the best service and customer experience is as important as the quality of the efficient electric solutions we provide. We always try our best to go above and beyond for our clients and customers, however we understand sometimes issues can arise.
Why We Take Your Complaints Seriously
Your feedback is important to us because it helps ensure our products and services remain the best.
If you have a Pure Electric complaint, we will do our best to address your concern in a timely manner, as well as prevent the issue from ever arising again.
Pure Electric Complaints – Our Promise
- We will do our best to resolve your complaint as soon as possible. Some issues are more complicated than others and may require further investigation before a solution is found – in this instance, we will keep you informed of our next move and the steps we’re putting in place to fix your problem.
- Upon receiving a complaint that may require extra time to investigate, we will contact you to explain the reason for the delay and provide you with a realistic time frame for a resolution.
- While a Pure Electric complaint is being investigated, we will provide you with regular updates so that you know what’s happening.
- If you’re dissatisfied with how your Pure Electric complaint has been addressed, we can escalate the complaint to a higher level of management. Rest assured, we will do everything that we can to ensure your complaint has been solved before an escalation is required.
Pure Electric Contact Details
To make a complaint or check the progress of a complaint, please make contact via one of the options below:
Contact number: 1300 86 78 73
Contact email: info@pure-electric.com.au
Website: www.pure-electric.com.au
Consumers Rights under Australian Consumer Law:
Nothing in this document prevents you from referring your lodged complaint at any time to the relevant federal, state or territory Ombudsman, the ACCC, the Office of Fair Trading or other Consumer Protection agency.
Contact information, for Consumer Affairs, which may be helpful for this are as follows:
QLD: 13 74 68
NSW: 13 32 20
VIC: 1300 558 181
TAS: 1300 654 499
SA: 131 882
WA: 1300 304 054
