I contacted Pure Electric on a Sunday when and hear back from them same day. They were able to come & install the following day which is very important when you have 5 adults ! We had another brand heat pump that never worked properly so we were a bit apprehensive installing another one but its been amazing so far. I like the way it will use the solar energy my panels are generating reducing costs even further. Service wise, there was lots of communication & both the plumber & electrician were prompt & professional. Very happy & highly recommend!!