We installed a Sanden heat pump recently and I can not fault the customer service that was provided by Paul from Pure Electric as well as the contractors who completed the install. No pushy sales, if anything I was the more eager one, whilst Paul recommended I think about it over the weekend!! Paul went the extra mile and was able to help me organise a plumber (late on a Friday afternoon) who could hook up emergency hot water over the weekend so we didn't go without. Thank you and would highly recommend.