Testimonials
What they are saying about us
Excellent communication, efficient and great installation work. Highly recommend Matthew and the Pure Electric team.
As a long time subscriber to Renew magazine, I had noticed Pure Electric as a supporter. Thus, when we were looking at installing a Daikin Split system in a Melbourne property we decided to contact the business. I was impressed that I could immediately speak to Mathew and he was able to talk through with me what I felt our needs were and whether in fact the system that we had chosen met our very strict criteria. I took photos and emailed them to him, he had the drawings back by return email and the fixed price quote, all with hours. The system was installed on the day and at the time arranged. The installer was neat and cleared both inside and out perfectly. Our Certificate of Electricity Safety arrived via email within 24 hours. Perfect in every way. I highly recommend Pure Electric.
Local plumbers had no problems. Service from Paul's end fantastic, always gives time to answer any queries. So far robust, efficient, high quality. Was recc by industry person. Good to know parts & backup service is there.
Matthew from Pure Electric was helpful with all my enquiries about the heat pump system.
Once I had decided on the purchase, installation was arranged within two days.
The installers were professional and did a fantastic job, removing the old HWS and cleaning up when the job was finished.
Thanks for a hassle free purchase and installation.
"Matthew from Pure Electric was helpful with all my enquiries about the heat pump system. \nOnce I had decided on the purchase, installation was arranged within two days.\nThe installers were professional and did a fantastic job, removing the old HWS and cleaning up when the job was finished.\n\nThanks for a hassle free purchase and installation."
"Good communications and a nice clean install of our (aircon) system. We will definitely look to Pure for future business (heat pump hot water most likely)."
"Great product, and great service. Good advice and great ability to negotiate to get what I wanted."
Pure Electric is probably the best buissness Ive dealt with in terms of prompt service, action, and advice. The installation team were fanstastic as well, can not fault. I recommend Pure Electric from anyone who wants Airconditioning / heating installed.
This review is of the commmunications and order process with Pure Electric for the installation of a Sanden Eco Plus 300L Heat Pump water heater. I first read of the better than industry standard product warranty for the Sanden equipment on Product Review when seeking to replace a 12 year old heat pump unit. I completed their online enquiry form and had a quick response with detail of what they had available, then a comprehensive quote a few minutes later, then the weekend, with the order finalized on Tuesday and the unit installed on Thursday. Well done Pure Electric!
"This review is of the commmunications and order process with Pure Electric for the installation of a Sanden Eco Plus 300L Heat Pump water heater. I first read of the better than industry standard product warranty for the Sanden equipment on Product Review when seeking to replace a 12 year old heat pump unit. I completed their online enquiry form and had a quick response with detail of what they had available, then a comprehensive quote a few minutes later, then the weekend, with the order finalized on Tuesday and the unit installed on Thursday. Well done Pure Electric!"
Our gas-boosted solar hot water system was reaching the end of its life, but we want to move off gas completely so I called Matthew at Pure Electric to find out about the Sanden heat pump HWS. They were terrific to deal with from initial quote, scheduling, and on the day of installation. After being used to having hot water on demand due to the instantaneous gas booster, I was a bit worried about a heat pump storage tank running out of hot water. Now, three weeks later, I can report that the water is wondefully hot and we have never run out.
I bought a new Sanden hot water system from these guys, and although I had some initial problems with some of the web based info for the quote etc, Paul was happy to help, and we got it all sorted out.
The job happend on the day they said it would, and the install is a work of art!!!
Would definitely recommend Pure to others!
I was Very happy with the quick response and guidance for an error code in my Sanden hot water system. I was guided slowly through the stages to satisfactory resolution.
